Privacy Policy

The Exterminators Inc. Pest Control (“we,” “our,” or “us”) is committed to protecting the privacy of individuals who visit our website or contact us regarding pest control services. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

  • contact us by phone, email, or through a website form
  • request information or services
  • communicate with us regarding pest control services

This information may include your name, phone number, email address, address, and details related to your inquiry or service request.

We also collect limited information automatically when you visit our website, such as IP address, browser type, referring pages, and general usage data. This information does not typically identify you personally and is used for website operation and improvement.

2. How We Collect Information

Personal information is collected directly from you when you submit it through our website, contact us by phone or email, or otherwise communicate with us.
Technical and usage information may be collected automatically through cookies, server logs, or analytics tools.

3. How We Use Your Information

We use personal information for the following purposes:

  • to respond to inquiries and service requests
  • to provide pest control services
  • to communicate regarding scheduling, service details, or follow-up
  • to operate, maintain, and improve our website
  • to comply with legal and regulatory requirements

We do not sell, rent, or trade personal information.

4. Consent

By using our website or providing personal information to us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. Consent may be withdrawn at any time, subject to legal or contractual restrictions, by contacting us using the information below.

4A. SMS Communications

By providing your phone number through our website, contacting us by phone, or requesting services, you consent to receive SMS (text message) communications from The Exterminators Inc. related to your inquiry, appointment scheduling, service updates, and follow-up communication.

Message frequency varies depending on your interaction with our services. Standard message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP to any message or by contacting us directly.

For additional details regarding SMS communications, including opt-out instructions and support information, please review our SMS Terms and Conditions:
https://www.theexterminators.ca/sms-terms

5. Disclosure of Information

We may disclose personal information only in the following limited circumstances:

  • to service providers who assist us in operating our website or delivering services (such as hosting or analytics providers), subject to confidentiality obligations
  • when required to comply with applicable laws, regulations, or legal processes

We do not disclose personal information for marketing or unrelated third-party purposes.

6. Cookies and Analytics

Our website may use cookies or similar technologies to support basic functionality and analyze website traffic. You may control or disable cookies through your browser settings. Disabling cookies may affect certain website features.

7. Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When information is no longer required, it is securely destroyed or anonymized.

8. Safeguarding Your Information

We take reasonable administrative, technical, and physical measures to protect personal information against loss, theft, unauthorized access, disclosure, or misuse. While no method of transmission or storage is completely secure, we strive to protect information using appropriate safeguards.

9. Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate or incomplete. Requests may be made using the contact information below.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies independently.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly.

12. Contact Information

If you have questions about this Privacy Policy or our privacy practices, or wish to request access to or correction of your personal information, please contact:

The Exterminators Inc. Pest Control
740 Broadview Ave
Toronto, ON M4K 2P1
Phone: 647-496-2211

Alternate: 647-794-3121